What we do
You send one message with an address and a problem. We come back with what it is likely to be, what it should cost, and — the part most homeowners here do not know to ask about — whether Suffolk County and New York State will pay for the answer.
That last question is worth up to $45,000 in this county, and it has conditions that are not obvious from the street. Whether a parcel sits inside a proposed sewer area, whether a system counts as a documented failure, whether an installer is on the county's approved list: each of those decides whether money arrives or does not. We check them before anyone quotes you anything.
Who does the work
The work itself is done by local licensed, permitted contractors: Suffolk County-approved I/A installers for grant-funded systems, and licensed liquid-waste contractors for pumping, inspections and repairs. Suffolk County Code requires home improvement contractors working here to hold a county license, and you are entitled to see evidence of that on any job.
For a grant-funded installation the chain is set by the county, not by us. You contract a design professional, the Office of Wastewater Management issues the permit to construct, you choose an installer from the County Approved Installer List, county inspectors check the installation and witness start-up, and the county pays the installer directly. Our part is making sure you arrive at that process with the right paperwork and no surprises in it.
What we will not do
We will not quote a grant figure before the county has issued a grant eligibility memo, because until then it is a guess. We will not tell you a system needs replacing when what it needs is a pump-out and a look at the cover. And we will not publish a price we cannot stand behind — which is why several numbers on this site say "call for a price" instead of a range. There is no buyer's price list for pumping and inspections in this market yet, and inventing one would make every other number here worth less.
How we handle information
Every figure on this site is traceable to a published source, and the regulatory pages carry a date stamp at the top and the bottom saying when each was last checked. We re-check them quarterly. Where we could not confirm something — a town rebate amount, for instance — we say so and give you the phone number instead of a number.
Getting hold of us
Everything runs through the form. [email protected] reaches us directly.
Send us the details · Check your grant eligibility
All work is performed by local licensed, permitted Suffolk County-approved installers.